Virtual Screening Help

This page is intended to offer some basic help with virtual screening problems. We will try to post answers to Frequently Asked Questions (FAQs) and also provide some information passed along to us to give you the resources to get these movies to screen on your TV from your computer. As always, you can e-mail us with any questions you might have.


FAQs


What do I do about "Bad Gateway Errors"?


It is difficult to determine what generates the "bad gateway" error for people. This error could pop up by mistake if the site is hiccuping or heavily trafficked. We have confirmed that all the links work and suggest you try them again or use a different browser to access the film.


Do I need to create a new login / why can't I use the login I created last time?


Please note that these are not being shown through us or the same film companies but are being made available by the individual distributors. This means you may need to create a new log in when viewing a new film because it uses a different distributor or hosting system. Be sure to follow the instructions for the film you are attempting to watch and create a log in as needed.


If you already have created the log in for the company, double check this info for the company and try to log in before creating a another to view a new film/rental. If you have already rented the film and need to log in again to continue or start your viewing, it is best to follow the links provided in the e-mail sent by the film company after purchasing the ticket.


Something happened with streaming/the film/my account and I would like a refund, how do I get one?


The key thing to keep in mind with this issue, as much as we would like to help, is there is very little we can do. Under ordinary circumstances we are selling tickets to you and the films end up with a share of that ticket price. With streamed films, this is not the case. Instead we are provided a referral link that allows the company to control the movie streams but allows us to be paid a portion of the ticket. This helps prevent a movie theater in, say North Dakota, from undercutting the rest of the country and wind up selling tickets to everyone, everywhere.


This also means that we do not have your ticket money, and thus, cannot directly refund you. If you have any problems, including the need for a refund, please contact the host of the film your are experiencing problems with first and foremost. In the event that you feel the need to turn to us for additional aid, we will do what we can but any refunds will be limited. They will require us to ensure that a ticket was, in fact, sold to the person seeking a refund and we will only be able to refund our portion of a sale. We apologize that you cannot deal with us soley and directly for such situations, but it is a necessary by-product of the way virtual screenings are handled.



Casting To Your TV


How do I cast to my Chromecast?


You can cast a video from your computer or smart device using the following steps:


  1. Open the movie on your device.
  2. At the bottom right of the screen you should see the casting icon.
  3. If you don’t see that icon and you’re casting from a computer in the Chrome browser, you can open the menu in the upper right corner of the window (or the View menu) and select “Cast”.
  4. Once you select that button, it should give you the option to select a nearby device, so you'd then select your Chromecast. If you don't see your Chromecast, make sure both devices are on the same wireless network.

You can find more details on the Chromecast website.


How do I watch on my Smart TV?


The best way to access content on your Smart TV is to download the App from your TV App store if you have a supported Apple or Android TV.*


If you have another type of Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:


  1. On your TV, open the internet browser and visit the site for the film.
  2. Enter your email address, submit, and you will be emailed a link.
  3. On a SEPARATE device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
  4. Go back to your TV browser, and you should be logged in to watch.

* Supported Android TVs include AirTV, Nvidia, Hisense, Philips, Sharp, Skyworth, Sony, and Xiaomi.


How do I cast this to my Apple TV?


You can do that using a method called AirPlay! Here is how to do it:


  1. Open the movie on your iPhone or iPad
  2. At the bottom right of the video window you should see the AirPlay icon.
  3. Once you tap the icon, select "Apple TV" from the list of devices

And that should be it! You can also find these instructions and more information on the Apple website.


How do I cast to my Roku?


You can cast a video from your computer or smart device using the following steps:


  1. Open the movie on your device.
  2. At the bottom right of the screen you should see the casting icon.
  3. Once you select that button, it should give you the option to select a nearby device, so you'd then select your Roku. If you don't see your Roku, make sure both devices are on the same wireless network. The channel should launch automatically and playback will begin!

You can find more details on the Roku website.


How do I cast to my Roku?


Connect your Samsung smart TV and your device to the same Wi-Fi network


  1. Download the SmartThings app onto your device (Please note: if you're using a Samsung device you may already have the SmartThings app installed)
  2. Open the SmartThings app
  3. Tap Add Device. All available devices will be displayed. If you can't see your device, make sure that it is turned on. If it still isn't displayed, try turning it off and on again and restarting the SmartThings app.
  4. Select your TV
  5. A PIN number may be displayed on your TV. Enter the PIN in the app. Your TV is now connected to SmartThings and you can use your device as a second remote for the TV. You can also use Smart View to mirror photos, movies and music from your device.
  6. Tap Smart View

Use the menu on your device or TV to select the content you want to view If that method doesn't work on your TV, you can check out some of the other options on the Samsung website.